SHIPPING POLICY

Last updated: 5 Jan 2026

1. DELIVERY AREAS

We deliver nationwide across South Africa.
Delivery is not available to PO Boxes.
Orders can only be shipped to physical street addresses.

2. PROCESSING TIME

Orders are processed within 24–48 business hours.
Orders placed after business hours, on weekends, or public holidays will be processed the next business day.
You will receive an email confirmation once your order has been processed and dispatched.

3. ESTIMATED DELIVERY TIMES

Delivery times are estimates and may vary depending on your location and courier operations:
Major metro areas: 2–4 business days
Regional towns: 3–5 business days
Rural areas / remote locations: 4–7 business days
Please note: delivery timelines are not guaranteed once the order is with the courier.

4. SHIPPING COSTS

Standard shipping fees are calculated at checkout.
Free shipping is available for orders over [R999] (adjust as needed).
Shipping fees are non-refundable.

5. COURIERS

We use reliable South African courier services to deliver your order.
Tracking numbers will be provided via email or WhatsApp once your order is dispatched.
Delivery is considered complete once marked as delivered by the courier.

6. FAILED OR MISSED DELIVERIES

If a delivery fails due to:
Incorrect address details provided by the customer
Customer unavailability
Any re-delivery costs will be for the customer’s account.

7. ORDER ISSUES

If you have a problem with your order:
Contact us immediately at support@pitstoponlinw.co.za or via WhatsApp at 084 662 4558
Include your order number and details of the issue
We aim to respond to all enquiries within 24 business hours.

8. HIGH-RISK / AGE-RESTRICTED ITEMS

All products are for 18+ customers only.
Age verification may be required upon delivery.
Certain vape or nicotine products may have additional courier restrictions which could affect delivery times.

9. DISCLAIMER

While we take all reasonable measures to ensure timely delivery, we are not responsible for delays caused by the courier, natural events, or incorrect information provided by the customer.