REFUNDS & RETURNS POLICY
Last updated: 5 Jan 2026
1. GENERAL POLICY
Due to the nature of vape and nicotine-related products, strict hygiene, safety, and regulatory rules apply.
By placing an order on this website, you acknowledge and agree to the terms outlined below.
2. NO RETURNS OR REFUNDS ON DISPOSABLE VAPES
Disposable vapes are strictly non-returnable and non-refundable.
This includes (but is not limited to):
Opened disposables
Unopened disposables
Used disposables
Unused disposables
Once a disposable vape has left our control, it cannot be resold or reused for health and safety reasons.
This policy applies regardless of:
Change of mind
Preference issues (flavour, strength, brand)
Incorrect product choice
3. FAULTY DISPOSABLE VAPES (LIMITED EXCEPTION)
We will only consider a replacement (not a refund) if all of the following apply:
The disposable is dead on arrival (DOA)
The issue is reported within 48 hours of delivery
Clear photo or video evidence is provided
The device has not been used, tampered with, or refilled
If approved:
A replacement will be issued
No cash refunds will be provided on disposables
We reserve the right to decline claims that do not meet these conditions.
4. NON-DISPOSABLE PRODUCTS
Returns on non-disposable items (where applicable) are subject to:
Prior approval
Item being unused and in original packaging
Return request made within 7 days of delivery
Return shipping costs are for the customer’s account unless the item is confirmed faulty.
5. SHIPPING FEES
Shipping fees are non-refundable
If a return is approved, only the product cost may be refunded or credited
Original and return shipping costs are excluded from refunds
6. INCORRECT ORDERS
If we supply an incorrect item:
Notify us within 48 hours of delivery
Provide photo evidence
Once verified, we will arrange a replacement or refund at no additional cost.
7. DAMAGED ITEMS
If an order arrives damaged:
Report the issue within 48 hours
Include photos of the packaging and product
Claims submitted outside this window may be declined.
8. REFUND PROCESSING
Where a refund is approved (non-disposable items only):
Refunds are processed within 7–10 business days
Refunds are issued to the original payment method
Payment gateway processing times may apply
9. NON-RETURNABLE ITEMS (SUMMARY)
The following items are non-returnable:
Disposable vapes
Opened vape products
Used products
Clearance or sale items
Hygiene-sensitive items
10. CONTACT
All return or fault queries must be sent to:
Email: support@pitstoponline.co.za
Subject Line: RETURNS / FAULTY ITEM
